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  • Now in Two Locations: Vernon and Salmon Arm
  • Delivery Service Now Available
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  • We can special order
  • Helping You to Find Solutions!
  • We have many great locally made products to offer you!
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  • Invested in our community
  • We have the knowledge to find you a solution
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  • We make it easy
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Careers

JOB POSTING: CUSTOMER CARE TEAM MEMBER (SALMON ARM LOCATION)

We are now hiring for a Customer Care Team Member for our Salmon Arm store!

Position Description:

The Customer Care Team Member is responsible for providing an ideal customer service experience.  The ideal shopping experience includes providing customers with information about pet health, specific information about products, sourcing product and special orders on the internet when possible, updating customer profiles and records of previous sales and completing sales by ringing purchases into our Smart Vendor system in a quick and efficient manner.

Position Responsibilities:

· Provide a pleasant shopping experience for customers
· Always watch for customer cues, be aware of environment, make people feel comfortable
· Be welcoming
· Be genuine
· Be considerate
· Be knowledgeable - don't be afraid to ask if you need more information about certain products
· Be involved - from start to finish remain involved with customers even if they don't need your help initially they will still need to be rung through the till
· Responsible for the daily opening and closing procedures of the store
· Ring customer’s purchases into our Smart Vendor point of sale system
· Use our Smart Vendor system to retrieve past sales information
· Update and review social media on a regular basis
· Accept food for the donation program and crates for the Donate A Crate program
· Handle product receiving and stocking
· Facilitate special orders for customers
· Be aware of store supplies ie. packaging, bags, till tape, price tags, printer paper, signage etc. and submit requests for product as needed
· Check store voicemail daily
· Regularly check expiry dates on all store product

Qualifications and Abilities:

· Demonstrated exceptional customer service abilities
· Experience working in a retail environment
· Exceptional interpersonal skills
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation:

Management will evaluate the performance of the Customer Care Team Member within the first year of employment at three months, six months and yearly thereafter.

Benefits:

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all permanent employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours:

This Customer Care Team Member position would be part-time.

Please bring a resume in person to our Salmon Arm store at:

Unit 5, 1050 10th Avenue SW, Salmon Arm (view map), from Tuesday through Saturday during store hours, 9:30am to 5:30pm, and ask for Bonnie.


JOB POSTING: CUSTOMER CARE TEAM MEMBER (VERNON LOCATION)

We are now hiring for a Customer Care Team Member for our Vernon store!

Position Description:

The Customer Care Team Member is responsible for providing an ideal customer service experience.  The ideal shopping experience includes providing customers with information about pet health, specific information about products, sourcing product and special orders on the internet when possible, updating customer profiles and records of previous sales and completing sales by ringing purchases into our Smart Vendor system in a quick and efficient manner.

Position Responsibilities:

· Provide a pleasant shopping experience for customers
· Always watch for customer cues, be aware of environment, make people feel comfortable
· Be welcoming
· Be genuine
· Be considerate
· Be knowledgeable - don't be afraid to ask if you need more information about certain products
· Be involved - from start to finish remain involved with customers even if they don't need your help initially they will still need to be rung through the till
· Responsible for the daily opening and closing procedures of the store
· Ring customer’s purchases into our Smart Vendor point of sale system
· Use our Smart Vendor system to retrieve past sales information
· Update and review social media on a regular basis
· Accept food for the donation program and crates for the Donate A Crate program
· Handle product receiving and stocking
· Facilitate special orders for customers
· Be aware of store supplies ie. packaging, bags, till tape, price tags, printer paper, signage etc. and submit requests for product as needed
· Check store voicemail daily
· Regularly check expiry dates on all store product

Qualifications and Abilities:

· Demonstrated exceptional customer service abilities
· Experience working in a retail environment
· Exceptional interpersonal skills
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation:

Management will evaluate the performance of the Customer Care Team Member within the first year of employment at three months, six months and yearly thereafter.

Benefits:

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all permanent employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours:

Customer Care Team Member, Part-time, approximately 13 to 20 hours per week: Thursday and Friday afternoons; and Saturday 11:00 am to 4:00 pm

Please apply in person with resume at the store:

200 - 3115 48th Avenue, Vernon (view map), from Tuesday, August 21st through Saturday, August 25th between 10:00 am and 5:00 pm, and ask for Diane.

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Vernon Location

200 - 3115 48th Avenue
Vernon, British Columbia
phone: (250) 545 9000

 

Mon-Fri 9am - 6pm
Sat 9am - 5pm
Sun CLOSED

 

Salmon Arm Location

Unit 5, 1050 10th Avenue SW
Salmon Arm, British Columbia
phone: (250) 832-1966

 

Mon-Sat 9:30am - 5:30pm
Sun CLOSED

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